At PHCAH, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online gaming platform. We are committed to handling your data responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).
Your personal data is handled with the highest standards of care. Here are the core principles that guide how PHCAH manages your information.
All personal data collected by PHCAH is stored on secure, encrypted servers. We use industry-standard SSL/TLS encryption to protect data in transit and AES-256 encryption for data at rest, ensuring your information is safe from unauthorized access at all times.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by PHCAH. You may also object to the processing of your data or request data portability. Contact our Data Protection Officer to exercise these rights.
PHCAH does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is only shared with trusted service providers who assist in operating our platform, and only to the extent necessary to deliver our services to you.
PHCAH processes personal data in compliance with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. We maintain a registered Data Protection Officer and adhere to the guidelines issued by the National Privacy Commission of the Philippines.
We use cookies and similar tracking technologies to improve your experience on the PHCAH platform. Our cookie policy is transparent — we explain exactly what cookies we use, why we use them, and how you can manage your cookie preferences through your browser settings.
You are always in control of your marketing preferences. PHCAH will only send you promotional communications with your consent. You can opt out of marketing emails and notifications at any time through your account settings or by contacting our support team directly.
Important: This Privacy Policy applies to all personal data collected by PHCAH through our website at phcah.com, our mobile application, and any related services. By using the PHCAH platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
PHCAH ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") of the PHCAH online gaming platform. This Privacy Policy sets out in clear and transparent terms how we collect, use, store, share, and protect your personal information in connection with your use of our platform, including our website at phcah.com and our mobile application.
This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines. It should be read together with our Terms and Conditions, which govern your use of the PHCAH platform.
We encourage you to read this Privacy Policy carefully and in full before using the PHCAH platform. If you have any questions about how we handle your personal data, please contact our Data Protection Officer using the details provided in Section 15 of this policy.
Philippine Law: PHCAH processes personal data in accordance with the Data Privacy Act of 2012 (RA 10173). Your rights as a data subject under Philippine law are described in full in Section 10 of this Privacy Policy.
For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, PHCAH is the personal information controller in respect of the personal data collected through the PHCAH platform. As the personal information controller, PHCAH determines the purposes and means of processing your personal data.
PHCAH has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with data protection obligations and for handling data subject requests and complaints. You may contact the DPO using the contact details provided in Section 15 of this Privacy Policy.
Where PHCAH engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are bound by contractual obligations to process data only in accordance with PHCAH's instructions and in compliance with applicable data protection laws.
PHCAH collects personal data from you in a number of ways, including directly from you when you register an account, make a deposit, contact our support team, or use our platform, as well as automatically through your use of our website and mobile application. The categories of personal data we collect include:
When you create a PHCAH account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. As part of our Know Your Customer (KYC) verification process, we may also collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS/GSIS ID, or PhilSys National ID, as well as proof of address documents.
To process deposits and withdrawals, we collect financial information including your GCash account details, PayMaya account details, bank account information (for BPI, BDO, Metrobank, and other supported banks), and transaction history. We do not store full payment card numbers on our servers.
We collect records of your gaming activity on the PHCAH platform, including bets placed, games played, winnings and losses, bonus usage, and account balance history. This data is used for account management, regulatory compliance, and responsible gaming purposes.
When you access the PHCAH platform, we automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, session duration, pages visited, and referring URLs. This data is collected through cookies and similar tracking technologies as described in Section 9.
If you contact our customer support team, we collect records of your communications with us, including emails, live chat transcripts, and any information you provide in the course of seeking support.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID | Account registration, KYC verification |
| Contact Data | Email address, mobile number, address | Account management, communications |
| Financial Data | GCash/PayMaya details, bank account info | Deposits, withdrawals, AML compliance |
| Gaming Data | Bets, game history, winnings, bonuses | Platform operation, responsible gaming |
| Technical Data | IP address, device info, browser type | Security, fraud prevention, analytics |
| Communications Data | Support emails, chat transcripts | Customer service, dispute resolution |
PHCAH uses the personal data we collect for the following purposes:
PHCAH processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
Withdrawing Consent: If you wish to withdraw your consent to any processing activity for which PHCAH relies on consent as its legal basis, please contact our Data Protection Officer or update your preferences in your account settings. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
PHCAH does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We share personal data with trusted third-party service providers who assist us in operating the PHCAH platform, including payment processors (such as GCash, PayMaya, and banking partners), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support software providers, and analytics and fraud detection services. All service providers are contractually bound to process your data only in accordance with our instructions and applicable data protection laws.
PHCAH may disclose your personal data to regulatory authorities, law enforcement agencies, courts, or other government bodies where required to do so by applicable law, court order, or regulatory requirement. This includes disclosures to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission of the Philippines.
In the event of a merger, acquisition, restructuring, or sale of all or part of PHCAH's business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
We may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw your consent at any time by contacting our Data Protection Officer.
PHCAH retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, PHCAH will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for analytical purposes.
PHCAH implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
Your Responsibility: While PHCAH takes extensive measures to protect your data, you also play an important role in keeping your account secure. Please use a strong, unique password for your PHCAH account, enable two-factor authentication where available, and never share your login credentials with anyone.
PHCAH uses cookies and similar tracking technologies on our website and mobile application to enhance your user experience, analyze platform usage, and support our security and fraud prevention measures. The following types of cookies are used on the PHCAH platform:
These cookies are essential for the operation of the PHCAH platform and cannot be disabled. They are used to maintain your login session, remember your account preferences, and ensure the security of your account. Without these cookies, certain features of the platform would not function correctly.
These cookies collect information about how you use the PHCAH platform, such as which pages you visit most frequently and whether you encounter any errors. This information is used in aggregate form to improve the performance and usability of our platform. These cookies do not collect personally identifiable information.
These cookies allow the PHCAH platform to remember choices you have made — such as your preferred language, display settings, and notification preferences — and provide enhanced, personalized features. They may be set by PHCAH or by third-party providers whose services we have incorporated into our platform.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the PHCAH platform and your ability to access certain features. For more information on managing cookies, please refer to your browser's help documentation.
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by PHCAH:
To exercise any of your data subject rights, please contact our Data Protection Officer using the contact details provided in Section 15. PHCAH will respond to all data subject requests within a reasonable timeframe and in accordance with the requirements of the Data Privacy Act of 2012.
Identity Verification: For the protection of your personal data, PHCAH may require you to verify your identity before processing any data subject request. This is to ensure that personal data is not disclosed to unauthorized individuals.
The PHCAH platform is strictly intended for adults aged 21 years and above. PHCAH does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is a strict regulatory requirement under Philippine gaming regulations, and PHCAH enforces this requirement through its KYC identity verification procedures.
If PHCAH becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings associated with an underage account will be forfeited in accordance with our Terms and Conditions.
21+ Only: If you are a parent or guardian and believe that your child has registered an account on the PHCAH platform, please contact our support team immediately at [email protected] so that we can take appropriate action.
PHCAH primarily processes and stores personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where PHCAH uses cloud infrastructure or service providers whose servers are located in other jurisdictions.
Where personal data is transferred outside the Philippines, PHCAH ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Data Privacy Act of 2012. These safeguards may include contractual clauses that require the recipient to protect your personal data to the same standard as required under Philippine law.
By using the PHCAH platform and providing your personal data, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the operation of our platform, subject to the safeguards described above.
The PHCAH platform may contain links to third-party websites or services. This Privacy Policy applies only to the PHCAH platform and does not cover the privacy practices of any third-party websites or services that may be accessible through links on our platform.
PHCAH is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal data to those sites.
PHCAH reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the features of our platform. When material changes are made to this Privacy Policy, we will notify registered players via email or through a prominent notice on the PHCAH platform.
The date of the most recent revision is indicated at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how PHCAH is protecting your personal data. Your continued use of the PHCAH platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.
If you do not agree with any changes to this Privacy Policy, you should cease using the PHCAH platform and may close your account in accordance with the account closure procedures described in our Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way PHCAH handles your personal data, please contact our Data Protection Officer:
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data protection rights have been violated. PHCAH is committed to working with you to resolve any privacy concerns before escalation to the NPC.
Our support team serves players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines, and is available 24 hours a day, 7 days a week to assist with any account or privacy-related concerns.
Your privacy is protected every step of the way. Register your free PHCAH account, deposit via GCash or PayMaya, and enjoy our full range of games. Must be 21 years or older to participate.